Fundamentally Human, Enabled by Technology
As proud as we are of our employee survey technology, it’s just an enabler. Our client team ensures that you’re able to make the most of it and have a smooth, satisfying and ultimately valuable experience as you go.
We’re With You for the Journey
Your Client Success Manager is your guide, and will make sure that everything runs smoothly, from initial planning through to taking action:
🎯 Planning and setting you up for success
👥 Making sure you reach as many participants as possible
📈 Getting you and your managers up to speed on dashboards
📑 Turning insights into action
Your Client Success Manager draws upon specialist support to optimise your experience:
People Science
The People Science team make sure that your surveys deliver impact, from listening strategy and survey design, through to insights reporting and action planning.
Our people science frameworkClient Operations
The team behind the team, Client Operations provides end user support and works to SLAs, ensuring that issues and queries are dealt with speedily and effectively.
Data & Insights
Our Data Science specialists are here to perform bespoke analyses and ensure that your insights are reliably delivered.
How we work
As a Certified B Corporation, we are driven by our purpose; to help you to build a healthier, higher performing culture at work; and by our values which mean:
We Care
We are collaborative and empathetic. We aim to be enjoyable to work with, we celebrate each other’s successes, and we support each other in challenging situations.
We Do the Right Thing
We Make it Happen
We Dream Big
Our End-to-End Support Includes:
Project Kick Off and Planning
We'll take you through the whole process, make sure that roles and responsibilities are clear, build the plan to deliver your listening strategy and make sure you're set up correctly.
Survey Design
We'll help make sure that your survey is structured well and avoids some of the more common pitfalls, co-ordinating with the People Science team if you are using our bespoke survey design service.
People Data
Getting your People Data right is essential for a successful survey. We'll work with you to make sure that your data is clean, well structured (for reporting) and is kept safe and secure (whether you use an API or manual load).
Deployment
We'll support and advise you to ensure maximum participation in your survey, by identifying and removing barriers, and looking at different deployment methods such as QR codes and APIs..
Communication
Communication is also critical to a successful survey. We can support you by providing digital assets such as posters and videos, to make sure that you reach all of your people.
Training and Support
Whether it's for your HR super users to manage your own surveys or for managers to access dashboards and action planning, we've got training and support covered.
Reporting and Action
At the end of the survey, we'll spend time with you walking through your results, helping you to make sense of them and to take action. If you're using Px3, this will be with our People Science team.
Regular Review
We’re always looking to improve our support, so outside of survey implementation we make sure that we have regular reviews booked in to talk about your needs and our performance.
