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Great People Experience Starts With Great Design

For a few years now we at The Px Hub have been talking about doing things by design, Reward by design, Leadership by design and this is about not leaving things to chance – so why not people experience by design?

So, what is The People Experience Hub and People Experience (Px) all about?

Firstly, if we are hearing so much about Employee Experience (Ex) then why are we not The Employee Experience hub?

Not all of your people are employees

Well, when we look at a workplace not everyone under the roof is an ’employee’ and we want to think about all people in an organisation. In a world of outsourcing, we are relying on a wider number of people than those just in our organisation to deliver the goals and objectives of our business.

In today’s world of work, there are more people in your place of work, delivering for your company goals and helping delight your customers than just the people on your payroll.

You work with amazing workplace services companies for everything from reception, cleaners, building management and more

You outsource your I.T. maybe your HR and any number of support roles

The gig economy means that you may have more interim roles in your business as you bring in freelancers to help with gaps in capacity or specialist skills.

And these people have a huge impact on your business and your business has an impact on them.

Ex is just Customer Experience (Cx) for your people, right?

There are a few views on employee experience that suggest that it is the natural next step from Customer Experience (Cx) and if we treat our employees like our we would treat our best customer then we will see better results for the business.

We do not necessarily agree with this position 100%.

Think about it like this, a customer who interacts with your brand/product/service for a few hours a month or even once a day is very different to an employee who interacts with you for all of their working time.

Who rely on you for their pay, their benefits, their future growth and development opportunities.

You provide more than simply a place of work, so we think you need to think about the design of this experience a little bit deeper.

Employees Vs Leadership?

In some business’s ‘employee’ is not just used in its technical term (people on your payroll) but also as a differentiation in the hierarchy of roles.

How many times have you heard a leader talk about ‘our employees’ and not think about the fact that they are an employee themselves? This feels very 'them and us', to us.

People Experience is all about PEOPLE!

So, for us People Experience (Px) makes more sense, it is about treating people like people and understanding what detracts from people having a really positive experience at work whoever they are and whatever they are doing.

It all starts with design

For a few years now we at The Px Hub have been talking about doing things by design, Reward by design, Leadership by design and this is about not leaving things to chance – so why not people experience by design?

Developing great Px isn’t a one size fits all approach, people are different, companies are different and even in one business roles and functions are different.

Gethin Nadin from Benefex said in his book “A World Of Good – Lessons from around the world in improving the employee experience”

“When employees have meaningful work, relationships, and experiences at work, they are more likely to bond with each other as well as the organisation and its values” GETHIN NADIN – A WORLD OF GOOD

If you do not work on designing this, you are accepting that you are leaving much of your people motivation and business alignment to pure luck.

Measuring the experience

At The People Experience Hub our whole range of employee feedback tools help you understand the inputs, what detracts from satisfaction and to really understand what changes can be made to improve Px by design

“Designing a great people experience for your employees starts with understanding how they feel about the world of work from start to finish. Leave your people with a great impression and build positive experiences in the workplace.”

THE PEOPLE EXPERIENCE HUB

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