The Magic of AI: Insights from Luigi, Head of Analytics & Data

Luigi, Our Head of Analytics and Data at the People Experience delves into the practical applications and transformative impact of AI in the workplace, sharing expert perspectives and real-world experiences. Discover how AI is reshaping business psychology and learn best practices for responsible and effective implementation.  

What is AI, Really? 

AI encompasses a broad spectrum of techniques. At one end, there are simple statistical methods; then advanced machine learning algorithms and finally deep neural techniques. Generative AI (GenAI), the type many have grown to interact with today, which predicts and generates sequences of words, is a descendent of the predictive text in messaging apps. The simplicity of this concept belies the complexity of the underlying technology, often perceived as magical due to its ability to deliver contextually accurate responses. 

The Heart of Modern AI: The Transformer Algorithm 

The transformer algorithm, a cornerstone of current AI models, learns from vast amounts of data, identifying hidden patterns within it. This process, involves training the algorithm on terabytes of text and multimedia data, enabling the AI to generate human-like text. However, this sophistication also introduces challenges in understanding the intricate patterns it identifies, i.e. how do you validate what it knows and the results it presents.  

The Intersection of AI and Human Efficiency 

AI models can excel in tasks like object recognition, a feat once challenging for machines. Yet, human brains outperform AI in certain areas, such as energy efficiency and learning new information by seeing it once. This juxtaposition highlights both the potential and the limitations of AI. 

AI in The People Experience Hub 

At the People Experience Hub, the journey toward integrating AI began long before it became mainstream. The focus has always been on empowering customers through data-driven insights, moving beyond opinions to facts. AI offers unparalleled opportunities to analyse large datasets, revealing insights that were previously inaccessible. 

Responsible AI Integration 

Despite the allure of AI’s capabilities, we approach integration with caution and as our research shows, directly embedding models like ChatGPT into our systems poses risks, such as unvalidated outputs and potential biases. Instead, we prioritises transparency, validation, and ethical considerations in AI deployment. By tailoring AI tools to their specific needs, maintaining control, carefully curating their training data, they ensure reliability and relevance for their customers. 

Embracing Change with Caution 

The AI field is rapidly evolving, making it challenging to provide definitive conclusions. At The People Experience Hub, we remain committed to responsibly leveraging AI, balancing innovation with a deep understanding of potential risks and challenges. 

Change has never been this fast, yet it will never be this slow again.

For more insights on AI watch /listen to the full episode with Luigi, Head of Data and Analytics -  “The Psychology of Artificial Intelligence” 

For more information on HR and employee engagement chat to our team!