In 2022 Employee Retention was a massive priority for UK organisations, and this will continue as a priority into 2023 (and beyond?)
In our State of the People Profession survey, 63% of HR respondents said that retention was a priority in their organisation.
Data from our 2023 insights report shows that just over 30% of employees plan to leave their employer in the next 12 months.
You have invested in recruiting, developing and nurturing your people, and if/when they leave, there is a cost.
The CIPD has stated that the costs are between £1500 to £3000 per person, based on research in their Resources and Talent Planning Report 2022
So, to replace 100 leavers using this model is a cost of £150,000 to £300,000
But…this is only the cost of hire. Are there any other impacts?
Oxford Economics, in their report The Cost of Brain Drain, commissioned by Unum, state that there are operational costs to consider, as it takes time for individuals to reach their optimum performance level (see graphic below)
So the true cost of 100 leavers could be between £2m to £3.9m!
The business case for implementing retention initiatives is clear; it saves organisations time and money, protects productivity (and makes it more predictable) and allows organisations and their people to focus on doing what they do best!
We are in a world where we are hearing that HR budgets are being cut every day!
52% of HR professionals stated that they did not have adequate funds in place to achieve their organisational goals
55% said that lack of budget was the number one issue
Our model, The People Experience Framework™, allows you to explore retention as an outcome, and we help clients see what the environmental drivers of retention are.
The top 8 across all our data are:
Each organisation is different, and I have seen a real mix of environmental factors come into play when we are working with them to understand the drivers of outcomes.
Your Organisation is built different.
Knowing your organisation’s data is important; if you are reading articles on retention, then great, but you have to know what is going on in your business if you want to stop guessing and move to solve retention.
Understanding the drivers of retention in your organisation will let you:
McKinsey & Company have stated that there are five emerging HR operating models, in 3. EX-Driven they mention measuring the moments that matter along the Employee Experience Journey. (See image below for all 5)
Using tools like:
Will allow you to capture data across the lifecycle of your people; these are typically low-cost solutions that, when done well and consistently, will give you rich information to enhance your other people data and allow you to see patterns and trends in the experience.
Understanding why people stay and leave, combined with understanding the experience at the start of the journey, will let you develop a strategy to not only attract but retain in the long term.
If I were looking at retention right now, I would start with building the business case for better data and helping the business leaders see where they can make the biggest gains without distracting from running the day-to-day.
Now that you have the above, you can build the Return on Investment for tackling retention.
Cost of Attrition
Cost of Retention Initiatives
Expected Savings in Year 1
Return on Investment
Good luck, and if you want to discuss anything mentioned in this blog or want to talk about building a business case for retention, you can reach out to Nick here: Meet Nick